This policy aims explains what data we collect from you, what happens to that data, and what your rights are in relation to your data. If you would like further clarification don’t hesitate to get in touch at

This policy may be updated from time to time so please check back occasionally to make sure you’re happy with any changes. By using our website or services you’re agreeing to be bound by this policy.


Music Action International transform lives devastated by war, torture and persecution through the power of creativity and music.

As a charity, we exist to provide services to support the above, and this includes providing useful information to our communities about music making opportunities, which are predominantly free of charge to attend. Our participants include children, young people and adults. As this is our purpose as a charity we reserve the right to contact members of our community about opportunities that connect with our purpose as a charity, and to include any participants or applicants to our projects as part of our charity’s community. You can unsubscribe at any time by clicking ‘Unsubscribe’ at the bottom of our mailers.

We are a registered charity, number 1136295 and our company number is 6859113.


We collect and use a number of different types of data, some of which is personally identifiable and some of which isn’t. We collect data to analyse, report on our programmes and events to our funders, to help us communicate with subscribers and participants about opportunities and programmes, and to improve our online reach and relevance. 

You can read details of these below:


Music Action International collect information from all website visitors using statistics tools. This information includes (but is not limited to) the date and time of visit, browser name and version, IP address, and referring website. This information is used for evaluating and further developing the website for our digital audiences. No personal data is collected via statistics tools.


When you sign up to our online mailing list we ask you to enter personal data in the form of your name, email address, your postcode and any preferences around what you’ll receive. Your email address is collected so we can send you updates about our work, and your postcode is used to identify the general location of our audiences, to inform our programme and to report to our funders which include Arts Council England, Youth Music, Greater Manchester Combined Authority and Children in Need on the overall development of our audiences. The information we share with funders is not connected to personally identifiable information and is made up of aggregated data. We ask for your consent when joining our mailing list and this forms the lawful basis for us holding the data.


If you take part in a Music Action International programme as a participant, we will collect data from you when you join or enrol  which may include personal data: name, email, address, postcode, phone number, date of birth, gender, sexuality, ethnicity, and if required by the funder, may include information about barriers to learning, information about disabilities, emergency contact information, medical information, attendance information, information about progress and achievements.

This data is held securely and can only be accessed by members of the Music Action International team for whom it is relevant and necessary for them to do their job.

We will use our own internal database (DonorPerfect), Mailchimp or Survey Monkey to register and store participant info. You can read Survey Monkey’s GDPR policy here.

We will only ask for information that is required

  • For reporting purposes by the funder or funders of the project, and our reports don’t include any personally identifiable information.
  • For Music Action International to meet our duty of care and deliver our programmes safely and to the highest standard.
  • To notify participants of other useful opportunities via email communication or WhatsApp

By signing up as a participant you agree to be contacted about opportunities and your contact information will be added to our mailing list. This enables us to inform you of changes or information about the programme and future programmes that may be of interest to you. You can unsubscribe from emails anytime by clicking the Unsubscribe button at the bottom of our emails.


We keep information from our programmes on record for seven years on our secure database (see ‘GENERAL DATA HOSTING’ below) so that we can analyse the progress and impact of our programmes, report to funders, and support participants to progress through our programmes.

You can request that your personal information be removed from our database at anytime by requesting in writing to If you do this, we are required by our funders to retain any statistical and demographic data (attendance, ethnicity, postcode, gender, date of birth) but we will delete anything that identifies you individually (name, email, address, phone number etc.) Any data from your time as a participant will then be kept anonymously.


In order to store data and maintain our services we share your information (which we do so by uploading it to our database (Customer Relationship Management (CRM) system), including personal information and participation data, with third party service providers who perform various functions to enable us to provide our services and help us operate our business, such as contact management, sending email communications or performing analytics.  Information is secured and encrypted on these sites.

Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf.

We use MailChimp to send e-mailers. You can read Mailchimp’s privacy policy at .


Photos and film are classed as personal information. We will from time to time photograph programmes, including performances, session activity to use as evidence to report to our funders, to recruit participants for programmes and in our general marketing. As we work with people at risk, we always ask for consent to take photos or film participants and audience. We will always notify participants that a photographer or film maker will be at a session or event, and by bringing to our attention that you do not want to be photographed or filmed when this happens, we can ensure the photographer is aware of this at the time. If you are under 18, your parent or guardian will be asked for permission to capture your image through photo and film at the point you become a participant. Those who do not receive permission must then also follow the clause below – ‘for those wishing not to be photographed or filmed’. 

We may also from time to time photograph and film events. If this is the case, clear signage will be displayed to notify audience members that this is happening. We always inform audience members they are not allowed to take photographs or film our performances or participants as it could put them at risk.


Once aware of any participants or audience members not wishing to be filmed or photographed, our staff team will inform the photographer or the filmmaker so that measures can be taken to enable this.


Photos and films are a central component of our marketing and are used in news pieces, event posts, blogs, social media and newsletters to represent our programmes. This includes the use of photos from past programmes being used to represent forthcoming programmes. We do not share photos and film footage with third parties, other than funders with whom we have an obligation to share images for reporting purposes. 

In using photos and film footage in this way, it is rare that names of subjects are featured with photos, however, occasionally we will include the names of subjects alongside a photo, or captioned in a film, with the following conditions:

We will not link an image with a name online or in print without additional express permission from a parent or guardian (under 18) or participant (over 18). Even with permission we will only seek to use first names. Any participants not wishing to appear in photos or film of a programme they are participating in must adhere to the clause above ‘For those wishing not to be photographed or filmed’.


Music Action International has a Take Down Policy which means that if you see a photo or a film in the public domain in which you appear where you have requested not to be included in line with the above clause (‘For those wishing not to be photographed or filmed’), you can inform us in writing to with details of the photo or film and we will remove it immediately or take measures to edit accordingly where possible.


If you contact the company via email – to any of our staff or other email addresses such as or you will not be added to our mailing list. Your email will be used by those email accounts only for correspondence relating to your enquiry or business issues relevant to you resulting from your email.


We use Google Analytics to inform us about our digital audience demographics, including: the age and gender of our users, along with the interests they express through their online travel and purchasing activities. We will use the data provided by Google Analytics to develop our website and content around our users’ interests. The data is provided in aggregate and is not personally identifiable to us.

You can opt-out of Google Analytics using their add-on to disable tracking by Google Analytics and you can see Google’s privacy policy here.


Music Action International will regularly review our mailing list and refresh it by asking anyone that doesn’t open an email from us for twelve consecutive months to acknowledge their wish to keep receiving emails, or otherwise. You can unsubscribe at any time by clicking the Unsubscribe link at the bottom of emails.


Under the GDPR you have the right to withdraw your consent to us holding your personal data. Should you choose to do this we are obliged to act on your request as soon as possible and at least within one month.

Every email we send you will have an unsubscribe option at the bottom and additionally you can send us an email at any time to


Under the General Data Protection Regulation (GDPR) anyone whose personal data is stored by Music Action International has a set of rights relating to it.  Those rights are as follows:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erase
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling.

If you would like to exercise one or more of the rights in relation to the data we hold about you please let us know in writing and we will be happy to help.

For information on what these rights mean please visit the Information Commissioner’s Office website here


If you think we are handling your data incorrectly you should approach us in the first instance and we will do everything possible to rectify the situation. If you are not happy with our response you have a right to contact the supervisory authority, in this case the Information Commissioner’s Office.

You can lodge a complaint through their website here and in turn, they will deal with it.